PRIVACY NOTICE


Hotel Tuparenda Bacalar In compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties and its Regulations, Hotel Tuparenda Bacalar, with address in Bacalar, Quintana Roo, is responsible for the processing of the personal data you provide to us, as well as its protection.

  • 1. PERSONAL DATA WE COLLECT The personal data we collect directly or indirectly includes, but is not limited to:
  • Full name
  • Telephone number
  • Email address
  • Information related to your reservation
  • Official identification data (when required)
  • Tax data for billing, if requested Hotel Tuparenda Bacalar does not collect sensitive personal data, in accordance with the law.

  • 2. PURPOSES OF DATA PROCESSING The personal data we collect will be used for the following primary purposes, necessary for the provision of our services:
  • Managing, confirming, and administering reservations
  • Providing lodging services
  • Contacting you regarding matters related to your stay
  • Customer service
  • Billing preparation
  • Compliance with legal and administrative obligations Additionally, your personal data may be used for the following secondary purposes:
  • Sending promotional information
  • Communicating hotel offers or services
  • Satisfaction surveys If you do not wish your data to be used for these secondary purposes, you may indicate this at any time through our contact channels.

    • 3. TRANSFER OF PERSONAL DATA Hotel Tuparenda Bacalar does not transfer your personal data to third parties without your consent, except for those exceptions provided for by applicable legislation.

  • 4. ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION, AND OPPOSITION) You have the right to know what personal data we hold about you, what we use it for, and the conditions of its use (Access). Likewise, you have the right to request the correction of your personal information (Rectification), its deletion from our records (Cancellation), or to object to the use of your personal data for specific purposes (Opposition). To exercise your ARCO rights, you must send a request through the hotel's contact channels, indicating:
  • Name of the data subject
  • Preferred method of communication
  • Clear description of the personal data regarding which you wish to exercise any right
  • Document proving your identity

    • 5. REVOCATION OF CONSENT You may revoke the consent you have given for the processing of your personal data at any time, provided there is no legal obligation preventing you from doing so. The request must be sent to the hotel's contact information.

    6. SECURITY MEASURES Hotel Tuparenda Bacalar has implemented the necessary administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction or unauthorized use.

    7. CHANGES TO THE PRIVACY NOTICE Hotel Tuparenda Bacalar reserves the right to make modifications or updates to this Privacy Notice at any time. Modifications will be available through our official channels.

    8. ACCEPTANCE OF THE PRIVACY NOTICE By providing your personal data, you acknowledge that you have read and accepted this Privacy Notice.